How Neighborhood Pickup Works

1 Sign Up

Create your free account and choose the pickup location closest to you. This is where we will meet you with your order.

2 Shop

Browse through our ever growing selection of pasture-raised products. There's no order minimum or monthly commitments.

3 Pick Up

We meet you with your order at the location and date you choose.

Common Questions

What is a neighborhood pickup location?

Neighborhood pickup locations are simply places where we meet you with your order. Common locations are home driveways or parking lots.  Most locations are open to the public, however some locations are members-only (some CSA or Gym locations).  Members-only locations are clearly noted in the location name.

How do pickup days work?

Arrive at the pickup location at your scheduled time. Provide the name on your order and we will carry it to your vehicle. (Your order will be in boxes so you will not need coolers unless you are traveling more than an hour.)

What should I bring on pickup day?

We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process.

How is my order packaged?

All meat items come individually packaged and frozen. Your items will always be packed in boxes or bags for your convenience.

How do I add to my current order?

You can simply login anytime before your upcoming deadline and add to an existing order.

What payment methods are accepted?

We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed. (Due to liability and efficiency reasons we no longer accept cash or check payments at pickup. Thank you for your understanding as we attempt to reduce unnecessary liabilities for our delivery personnel.)

Is there a delivery fee?

In order to help cover transportation and labor costs all orders incur a $0.28/lb delivery fee. There are no fees on orders picked up at our farm in Canajoharie, NY.

Can a friend pick-up my order?

Yes, but it would help to let us know ahead of time if you are making alternative arrangements.

When are the order deadlines?

Most order deadlines are 4 days prior to the delivery date. See locations.

Can my location host hold my order?

This is strongly discouraged because of the extra burden that it adds for our volunteer location hosts.  That said, if you have an arrangement in place with the location host we'll work with you, but be sure to let us know ahead of time.

What if I miss pickup?

Be sure to mark your calendars for your order pickup date and precise scheduled pickup time! To be fair to other customers we cannot wait on latecomers. If you show up late, our delivery truck will already be in transit to the next stop.  We will cancel your order and refund you for any frozen items.  Perishable items (for example, eggs) will not be refunded.  (Note, for private dropoffs to CSAs and Gyms, any items not picked up during the appropriate time will be subject to your group's policy.  In many cases, unclaimed items are donated to Food Pantries.)

Ordering Policies

Order totals are estimated

Since many items are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.

Payment is required before delivery

We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed.

Short stock items

Please understand that Wrong Direction Farm is a small farm not a large warehouse. If an item becomes unavailable your final total as well as any applicable delivery fees will be reduced.